Identity Theft
The U.S. Federal Trade Commission reported earlier today that they received more than 255,000 complaints regarding identity theft in 2005. That's up from 247,000 reported in 2004. Total fraud reports topped 686,000.
So what trends show up in the report? Well, here are a few:
- Identity theft again was the top vote-getter with 37% of all fraud complaints. No surprise there.
- More fraud involving wire transfers. The percentage of Internet-related fraud complaints with “wire transfer” as the reported payment method more than tripled between calendar years 2003 and 2005, increasing by 12 percentage points. Be careful before wiring money to anyone! Most lottery scams and Nigerian email scams usually involve wiring money to people. Don't do it!
- Geographic areas with the highest per-capita problems with identity theft? Phoenix-Mesa-Scottsdale, AZ; Las Vegas-Paradise, NV; and Riverside-San Bernardino-Ontario, CA.
- Number of complaints where no money was lost went up from 24% in 2003 to 32% in 2005. Some of you are getting smarter!
- Email is increasing as a means to scam you. It is the #1 method to reach victims and has increased from 26% to 35% in the past 2 years.
The complete report can be downloaded in Adobe Acrobat format from the FTC web site.
If you're a victim of identity theft, you will likely need to contact banks, credit card companies, and department stores. Most companies have what's called an Interactive Voice Response (IVR) in place to "help" you.
These systems can be very frustrating, especially when you're stressed out and just need to talk to a fellow human being to work out your problems. That's where the IVR Cheat Sheet comes in handy.
Paul English, Boston resident and CTO of travel search engine company Kayak.com, decided to take matters into his own hands and create a cheat sheet for major institutions in the U.S. and the U.K.
Here are some examples of what you'll find:
- Trans Union - 800-916-8800. No cheat is necessary. Just press 2 and you're connected directly to a real person.
- Bank of America - 800-900-9000 and press 0.
- MasterCard - 800-MC-ASSIST and then press 000 on each menu.
- PayPal - 402-935-7733 and then say "agent."
- eBay - 800-322-9266 and then press 0,0.
Isn't this fun! The list contains over 259 companies as well as a how-to guide for companies that aren't listed.
Here's the link: The IVR Cheat Sheet
Peer-to-Peer (P2P) file sharing networks exist so people can download free mp3 files, DVDs, movies, etc. They work by having each member of the network share some personal files while downloading files from other people's computers. Share and share alike, right?
This has understandably driven the RIAA (Recording Industry Association of America) as well as the people in Hollywood crazy. So crazy that they are suing people they catch sharing copyrighted materials. We're not going to go into the ethics either way on this argument. Maybe some other time...
The problem is that people are not only sharing their ripped CDs and DVDs, they're also sharing (accidently, I'm guessing) sensitive files on their hard drive like tax returns, bank statements and cancelled checks.
A blogger recently decided to do a few searches on Gnutella, a major P2P network, for sensitive documents. It took him only 10 minutes to find a handful.
Take a look at what he dug up... (maybe it's your tax return)
What is the lesson you should learn?
- Avoid P2P networks PERIOD! The software that enables the network is often full of spyware and the files you download can be infected with viruses and other malware. Not good.
- Keep control of other users on your computer, especially if they are teenagers. If they install file-sharing software on your computer it may be your tax return (along with your SSN, DOB, address, etc.) showing up all over the internet.
- If you do decide to use file sharing software, make sure you've clearly designated a single folder to share and make sure you don't accidently drop your scanned bank statements in the folder.

See the actual scammy W-9095 tax form.
This scam has been around for a while, but always seems to resurface, especially around tax time.
The scam involves fake IRS forms, usually titled W-9095 or W-8888. It begins with a letter in the mail requesting that you fill out the fake form and then fax it back to the given fax number. If you don’t fill out the form and return it in seven days, they say you’ll lose an important tax exemption.
The form itself doesn’t miss any of the juicy tidbits of your financial life. It asks for:
- Name
- Address
- SSN
- Mothers Maiden Name
- Date of Birth
- Bank Address, Account Number, and PIN
They don’t miss anything, do they?
Be smart and keep your eyes open for this scam as you scurry to finalize your taxes this year.
Digital Privacy: A Curmudgeon's Guide
Do you feel it's a losing battle trying to keep your information private? If you do, you're smart. It's impossible to live in our modern society without people knowing more about you than you'd like.
* Your doctor wants you to hand over your families' health history and you social security number.
* The supermarket wants to track how often you buy frozen pizza.
* The government now wants your garbageman to report any suspicious behavior going on in your basement.
What's the solution? Get grumpy. When people ask for information, say no. If they insist, ask for their manager. Ask why they need the information. Does this require some backbone? Yes it does. Just reach around with your arm. You'll find you still have one.
David Holtzman, a privacy curmudgeon, as he puts it, says people respond in different ways to privacy concerns. His categories include the Curmudgeon, the Ignorer, the Avoider, the Deceiver and the Aggressor:
"Ignorers think that there is no problem; Avoiders go out of their way to not be in a situation where they have to give information; Deceivers deliberately give false information whenever possible; and Aggressors get indignant and talk about lawsuits or write nasty letters."
Curmudgeons don't lie or avoid privacy issues. They meet them head on. Here are his six guidelines for becoming a privacy grump. Some are extreme. Don't feel bad if you don't follow all of them. I don't. Just realize that you are exchanging convenience for information:
* Just Say No - If the information requested doesn't have anything to do with product or service you're buying, just say no.
* Pay Up Front - When requesting medical services.
* Ask Why - If they answer, "the computer system requires the information", ask again.
* Pay Cash - Cash transactions can't be tracked.
* Don't Use Wireless Devices - Cell phones and other devices can track and record your whereabouts.
* Don't Use "Convenience Cards" - They are designed to track and analyze your purchasing habits.
If you're a college student you've got on more reason to stress out. It appears that the Russian mafia may have planted keystroke tracking software on computers at Arizona State University and four other universities in Florida, Arizona, Texas and California. This software records every key that is pressed on a computer and then makes the information available to a remote hacker.
The great thing about keystoke tracking software is that it takes all the guesswork out of figuring out a victim's PINs, account numbers, and credit card numbers. No dumpster diving is necessary. The program records everything you type before it's encrypted and sent over the internet. So when a student uses a university computer in place to order a CD from Amazon.com or log into their bank account to check their balance, their credit card, bank account number, and PIN are sent to the hacker.
The Secret Service is investigating...
Thieves are unbelievable. If only they'd apply their talents to something worthwhile. In this case, they got their hands on a Ford Motor Credit authorization code for Experian, one of the major credit bureaus. This allowed them to make requests for people's credit reports directly from Experian, just like they were a Ford dealership.
This may affect you, even if you've never owned or financed a car from Ford. The reports were pulled from the general population, not just from Ford customers. I've read elsewhere that they even targeted affluent neighborhoods, just to victimize people with bigger credit lines. If you were one of the victims, however, you should have received a letter from Ford. They've also set up a toll-free line just for this issue - 888-838-8176.
We've tried to help you be smart about what you carry in your wallet, but here's another reminder. If you're wallet were lost, what would you do? Who would you need to call? Whatever you decide, you better do it fast. Identity thieves know that they have to beat you to the punch if they're going to get any value from your lost credit card or social security card.
"You're in trouble if those documents fall into the hands of criminals," said Diane Terry, director of the fraud victim assistance department at the TransUnion credit agency in Fullerton, Calif. "They act quickly, so you have to, too." Much better to keep the good stuff (SSN, PINs, etc.) out of your wallet in the first place.
The U.S. government seems to be finally paying attention to identity theft. John Ashcroft, U.S. Attorney General and Senator Diane Feinstein of California held a press conference pushing for Congress to pass legislation that would increase the punishment for identity theft offenders. The pending legislation would increase prison time for convicted offenders and make it a crime to be in possession of someone else's ID info with the intent to commit a felony.
How are thieves punished today? The median time served in prison for people convicted of identity theft in 2001 was:
- 13 months for cases investigated by the Secret Service
- 7 months for cases handled by the FBI.
- About a third of those convicted were not sent to prison.
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