Fight Identity Theft Blog
If you're a victim of identity theft, you will likely need to contact banks, credit card companies, and department stores. Most companies have what's called an Interactive Voice Response (IVR) in place to "help" you.
These systems can be very frustrating, especially when you're stressed out and just need to talk to a fellow human being to work out your problems. That's where the IVR Cheat Sheet comes in handy.
Paul English, Boston resident and CTO of travel search engine company Kayak.com, decided to take matters into his own hands and create a cheat sheet for major institutions in the U.S. and the U.K.
Here are some examples of what you'll find:
- Trans Union - 800-916-8800. No cheat is necessary. Just press 2 and you're connected directly to a real person.
- Bank of America - 800-900-9000 and press 0.
- MasterCard - 800-MC-ASSIST and then press 000 on each menu.
- PayPal - 402-935-7733 and then say "agent."
- eBay - 800-322-9266 and then press 0,0.
Isn't this fun! The list contains over 259 companies as well as a how-to guide for companies that aren't listed.
Here's the link: The IVR Cheat Sheet
Peer-to-Peer (P2P) file sharing networks exist so people can download free mp3 files, DVDs, movies, etc. They work by having each member of the network share some personal files while downloading files from other people's computers. Share and share alike, right?
This has understandably driven the RIAA (Recording Industry Association of America) as well as the people in Hollywood crazy. So crazy that they are suing people they catch sharing copyrighted materials. We're not going to go into the ethics either way on this argument. Maybe some other time...
The problem is that people are not only sharing their ripped CDs and DVDs, they're also sharing (accidently, I'm guessing) sensitive files on their hard drive like tax returns, bank statements and cancelled checks.
A blogger recently decided to do a few searches on Gnutella, a major P2P network, for sensitive documents. It took him only 10 minutes to find a handful.
Take a look at what he dug up... (maybe it's your tax return)
What is the lesson you should learn?
- Avoid P2P networks PERIOD! The software that enables the network is often full of spyware and the files you download can be infected with viruses and other malware. Not good.
- Keep control of other users on your computer, especially if they are teenagers. If they install file-sharing software on your computer it may be your tax return (along with your SSN, DOB, address, etc.) showing up all over the internet.
- If you do decide to use file sharing software, make sure you've clearly designated a single folder to share and make sure you don't accidently drop your scanned bank statements in the folder.
Now that more of you are ignoring, shredding, or opting out of the junk mail that arrives in your mailbox every day, the Direct Mail departments in companies around the world are having to get smarter and sneakier in order to survive.
Here are a few examples of what they'll do to get you to open up that steaming piece of junk mail:
From the blog, Joel on Software "How Many Lies Can You Find in One Direct Mail Piece?"
Joel dissects a direct mail piece from Earthlink, disguised to look like an overnight letter from FedEx. He quickly finds a dozen lies and distortions without even opening up the package!
From the excellent Signal to Noise blog "Fatalist Junk Mail":
Jason shows off a new direct mail piece with a fake credit card showing through the envelope window along with the words "REMOVE CONTENTS before you discard."
Apparently they're trying to exploit the training you've received to shred credit offers in order to get you to open their lame offer.
Sounds desperate to me...
The Sober worm we talked about earlier will possibly start clogging email inboxes on January 6 or even January 5.
If you aren't running anti-virus software (huh?) or haven't updated your definitions file recently, you'll want to so in the next day or so. If not, you could be one of the computers spreading more Nazi propoganda.
So where can you scan your computer for free? Here are a few ideas:
- http://housecall.trendmicro.com/
- http://us.mcafee.com/root/mfs/default.asp
- http://www.pandasoftware.com/products/ActiveScan.htm
These services will allow you to scan for free, but you'll probably have to pay a small fee to remove anything they find. In either case, it's best to know if you're clean (or not).
Think your check is safe after you fill it out? Think again...
Your writing can be removed using a procedure called "check washing." A solvent is used - usually rubbing alcohol or nail polish remover - to fade out or completely remove what you've put on your check.
Here's a before and after picture:


The check is now ready for a new amount (I'm guessing larger than $10) and a new recipient.
An even better trick for the forger is to cover your signature so it remains in place while everything else is removed.
So how can you avoid becoming a victim of this trick?
Use the right pen.
Based on the excellent testing of Sean Kane, he found that gel pens worked best at resisting these check washing procedures.
See the whole experiment and complete results on Sean's site.
Is the torrent of spam emails in your inbox finally going down? Maybe a little bit, based on some recent studies reported by the New Scientist magazine.
E-mail filtering firm MX Logic reported that spam accounted for 68% of emails passing through its network in 2005.
Ummm... that was the good news, actually.
Why good news? Because that's down from 77% in 2004.
Not only are fewer spam messages being sent across the internet, it appears that spam filters are working better than ever. An FTC test showed that "two free web-based ISPs' anti-spam filters effectively blocked almost all spam sent to e-mail addresses that FTC staff had posted on the Internet."
In other words, if you're not using a spam filter of some kind, what are you waiting for?

A U.K. 17-year-old risked life and limb by removing a fake fascia of an ATM machine. The nearby crooks gave chase and the hero, Luke Bridges, had to run for his life.
So what was the reward for this daring-do? A pocket calculator...

Maybe that would have been a cool gift in 1978, but I'm guessing it only cost the bank around a dollar and looks like one of those free giveaway items.
The bank, NatWest, reiterated in a statement that no one should risk removing one of these devices:
"We would never encourage anyone to put their safety at risk by attempting to remove any such device. We advise anyone who notices anything unusual about a cash machine to report it to the bank or the police immediately."
Probably good advice. In any case, the story gives you a good look at what these PIN skimming devices look like. Pay close attention to the machine whenever you go to use an ATM.
ING Direct USA is doing its best to thwart keystroke logging software by using a web-based numeric keypad.
Since a secure connection won’t protect you if a keystroke logger has been installed on your computer, ING Direct is using the keypad to keep you from having to enter your numbers from your keyboard. This will keep you typing in your account number and password and hopefully, keeping it from being tracked by thieves.
If your bank isn’t using a strategy like this you should request it - it’s a great idea!
Here's what it looks like:


See the actual scammy W-9095 tax form.
This scam has been around for a while, but always seems to resurface, especially around tax time.
The scam involves fake IRS forms, usually titled W-9095 or W-8888. It begins with a letter in the mail requesting that you fill out the fake form and then fax it back to the given fax number. If you don’t fill out the form and return it in seven days, they say you’ll lose an important tax exemption.
The form itself doesn’t miss any of the juicy tidbits of your financial life. It asks for:
- Name
- Address
- SSN
- Mothers Maiden Name
- Date of Birth
- Bank Address, Account Number, and PIN
They don’t miss anything, do they?
Be smart and keep your eyes open for this scam as you scurry to finalize your taxes this year.

Evidently a spam email message has started to circulate telling people they've been randomly selected to receive millions of pounds from Princess Diana's Memorial Foundation.
Ummm... right.
Here's the content of the email:
| SUBJECT: You are a Beneficiary of the Diana Memorial Foundation Grant
ATTENTION: Grant Beneficiary This is to bring to your attention that your email has been randomly selected to receive £2, 598,000.00 (Two Million and Five Hundred Ninety Eight Thousand Great Britain Pounds) and for further instructions on how you are to put claims to your grant, you are to FORWARD a copy of this notice to our International Grants Officer as well as give him a call via contact details below: Blah, blah, blah... |
Okay, it didn't say "Blah, blah, blah..." but it might as well have.
This is a simple "West African advanced fee" a.k.a. "419" scam. You reply. They say you need to send money in order to get the millions of pounds, dollars, francs, liras or whatever. You send some money, maybe your bank account number, maybe your SSN. They take your money and ask for more. Maybe they steal your identity. Maybe they sell your information to someone else.
It's all described in detail here.
Just use your head.
Last time I checked memorial foundations exist to collect money - not give it away to random people via email.
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